Case name:

Class Action Regarding the Purchase of “Event Ticket Protector” insurance on Ticketmaster Canada platforms between August 2, 2019, and March 31, 2023

Quebec Superior Court file #:


What was the purpose of the Class Action?

According to the Plaintiff, the Defendants contravened the Quebec Consumer Protection Act and the Competition Act in the manner they disclosed the price of the “Ticket Event Protector” insurance on Ticketmaster platforms (the “Insurance”), which is sold by AZGA (Allianz) on the website and mobile application of Ticketmaster, and underwritten by CUMIS. These allegations have not been proven in Court and are contested by the Defendants, whose position is that they have complied at all times with all applicable legislation. The parties have agreed to a settlement without any admission of wrongdoing.

Settlement Class:

All persons who, from August 2, 2019 to March 31, 2023 inclusively, purchased the Insurance on the (Ticketmaster) Platforms using a billing address in the Province of Quebec whether or not they submit a Claim Form, except those persons who already received a refund for the Insurance or submit a valid Opt Out Form within the Opt Out Period.

What does the Settlement provide for?

Each Settlement Class Member will receive compensation in an amount not to exceed the amount they paid as premium for the Insurance (less any refunds), provided that they certify that, at the time of purchase, they did not understand that they would be charged an amount for the Insurance in addition to the amount paid for the tickets purchased. Additional terms and conditions are set out in the Settlement Agreement.

The Defendants have also agreed to make a change to their online process related to the sale of the Insurance. In particular, the total price of the Insurance (adjusted according to the number of ticket(s) purchased) is stated even more prominently in the offer, and a clear indication that the Insurance is billed separately from the tickets has been added to the transaction summary for ticket purchases.

For further details, please consult the Settlement Agreement and Long-Form Notice accessible in the documents section below. You can also obtain more information on the Settlement website:


On January 30, 2024, the Superior Court of Quebec authorized this class action for settlement purposes. The hearing date for approval of the Settlement is on March 12, 2024, at 9:30 a.m. in room 16.01 of the Montreal Courthouse. You may also attend virtually via TEAMS by clicking here.