Case name:

Sony Warranty – Shipping Costs Class Action

Quebec Superior Court file #:


What this case was about:

The Plaintiff owned a Sony Headset that stopped working while still under warranty with Sony Interactive Entertainment (“SIE“). SIE agreed to repair the headset pursuant to the terms of its warranty, but refused to assume the shipping costs. Section 49 of Quebec’s Consumer Protection Act obliges SIE to assume the shipping costs, since the SIE Warranty did not specify that the consumer must assume these costs.  This class action sought the reimbursement of the shipping costs that Class Members paid to send their SIE electronic products to SIE for repairs under warranty, for all SIE products whose warranty did not stipulate that the customer must incur the shipping costs. SIE has agreed to settle this class action without any admission of wrong doing. A copy of the Settlement Agreement is accessible below.

Settlement Class:

All persons in Quebec, who, since May 4, 2017, paid the costs of transportation or shipping for returns to Sony Interactive Entertainment LLC (“SIE”) under its conventional warranty, for all SIE electronic products, when the warranty for their SIE product did not stipulate that the consumer must pay transport or shipping costs.

Terms of the Settlement Agreement:

SIE has agreed to pay each Class Member $32.18 in the form of a mailed cheque to their address on file. The amount of $32.18 is based on the full amount of shipping costs claimed and incurred by the Plaintiff and which SIE has agreed to pay to all Class Members similarly situated, without admission of any kind.


On July 7, 2021, the Superior Court of Quebec approved the Settlement.