Case name

Air Canada Vacations Class Action: Pricing Errors and Cancellations 

Quebec Superior Court file #



Plaintiff alleges that Air Canada Vacations violated paragraph c of section 224 of Quebec’s Consumer Protection Act, by cancelling the vacation package he and others purchased on April 19th and 20th, 2016. Plaintiff further alleges that Air Canada Vacations failed to fulfill its obligations under sections 10, 12, 16 and 54.1 of Quebec’s Consumer Protection Act, by cancelling consumers’ orders and refusing to deliver vacation packages validly purchased by consumers.

Class Authorized:

All consumers within the meaning of Quebec’s Consumer Protection Act who, from April 19th to 20th, 2016 (the “Class Period”), purchased a vacation package (flight, hotel, or both) from Defendant, and who, after receiving a purchase confirmation from Defendant at the price which Defendant initially advertised, subsequently had their purchase cancelled by Defendant.

Remedies sought for consumers

  • Compensatory damages for the “lost value”, being the difference between the replacement cost and the Advertised Price by Air Canada Vacations;
  • Punitive damages in an amount to be determined.


Class action authorized by the Superior Court on September 12, 2017. A temporary stay was granted that same day which has since been lifted.

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