Case name:

Touram (Air Canada Vacations) National Class Action Settlement: Pricing Errors and Cancellations 

Quebec Superior Court file #:


Alleged violations:

Plaintiff alleged that Air Canada Vacations (Touram) violated paragraph c of section 224 of Quebec’s Consumer Protection Act, by cancelling the vacation package he and others purchased on April 19th and 20th, 2016. Plaintiff further alleged that Touram failed to fulfill its obligations under sections 10, 12, 16 and 54.1 of Quebec’s Consumer Protection Act, by cancelling consumers’ orders and refusing to deliver vacation packages validly purchased by consumers.

Class Authorized:

All consumers within the meaning of Quebec’s Consumer Protection Act who, from April 19th to 20th, 2016 (the “Class Period”), purchased a vacation package (flight, hotel, or both) from Air Canada Vacations (Touram), and who, after receiving a purchase confirmation from Touram at the price which Touram initially advertised, subsequently had their purchase cancelled by Touram.

Compensation under terms of proposed settlement:

As detailed at section 2.2 of the proposed National Settlement Agreement, each Settlement Class Member is eligible to obtain $587.23, less the percentage withheld by the Fonds d’aide aux actions collectives (if any), for each passenger on their cancelled Vacation Package reservation, which shall be paid in the form of cheques.


Class action authorized by the Superior Court on September 12, 2017. The judgment ordering the dissemination of pre-approval notices was rendered on October 8, 2019. Touram will be sending the notice to each class member via email by October 15, 2019. If you did not receive an email but are part of the class, please contact class counsel before November 29, 2019.