Case name

Airbnb Illegal Service Fees – Class Action

Quebec Superior Court file #



Under section 224 (c) of Quebec’s Consumer Protection Act, it is illegal for merchants to advertise fragmented prices on their website or mobile applications, and then add charges at checkout. Airbnb systematically violates Quebec law by showing consumers one price, but then adding 13% to 17% more on account of “Service Fees” at the last step.

Proposed Class

Every consumer, pursuant to the terms of Quebec’s Consumer Protection Act (“CPA”), who since August 22nd, 2014 (the “Class Period”), while located in the province of Quebec, made a booking for anywhere in the world using Airbnb’s websites and/or mobile application and who paid a price higher than the price initially advertised by Airbnb (excluding the QST or the GST);

Remedies sought for consumers

This class action seeks the reimbursement of the amounts that Class members disbursed to make their bookings that were not included in the advertised price (excluding the GST, QST and duties that must be remitted to a public authority), as well as punitive damages for the exploitation of Quebec consumers. We are also seeking an order from the Court for Airbnb to cease the prohibited practice.


Pending Authorization hearing

Files – Airbnb Illegal Service Fees – Quebec Class Action

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