Case name:
Class action against HydroSolution concerning the “buyback” fees imposed for water heaters.
Quebec Superior Court file #:
500-06-001332-242
What this case was about:
On or around September 16, 2024, a class action lawsuit was filed by a Quebec consumer against HydroSolution S.E.C., Enercare Recharge Limited Partnership, and HydroSolution Ltée (together, “HydroSolution”). The lawsuit alleges that HydroSolution failed to honour their legal and contractual obligations and representations regarding leased water heaters in connection with a storm in Quebec on or around August 9, 2024, and the subsequent issuance by HydroSolution of invoices for the buyback of water heaters until July 1, 2025.
These allegations were never proven in Court and are contested by HydroSolution.
You are a class member if you are a consumer who had an active lease with HydroSolution on or around August 9, 2024, and received an invoice from HydroSolution requesting an amount for the buyback of the leased water heater in connection with the storm until July 1, 2025.
Authorized Class for Settlement Purposes:
All persons who leased a water heater from HydroSolution and whose water heater was damaged by the Storm on or around August 9, 2024 and who were charged a Buyback from HydroSolution until July 1, 2025.
Terms of the Settlement:
Pursuant to the terms of settlement, each class member will be entitled to receive one of the following compensation in accordance with their respective situation, namely:
- a cheque or credit in the amount of $200 for the class members who paid the buyback;
- a cheque or credit in the amount of $100 for the class members who paid the buyback but received a retention offer from HydroSolution, or those who paid the buyback in part; or
- an undertaking by HydroSolution not to pursue any amounts in respect of the buyback for the class members who did not pay the buyback.
As part of the settlement, HydroSolution will receive a full release from the Plaintiff and the class members of all claims made against HydroSolution in the class action.
Status:
On August 15, 2025, the Superior Court of Quebec authorized this class action for settlement purposes only and scheduled the settlement approval hearing for September 18, 2025, at 9:00 a.m., in room 15.06 of the Montreal Courthouse. You may attend the hearing in-person or virtually via TEAMs by clicking here. Copies of the settlement and judgment are accessible below.
