Case name

Turo “Trip Fees” Class Action

Quebec Superior Court file #

500-06-001026-190

Violations

Under section 224 (c) of Quebec’s Consumer Protection Act, it is illegal for merchants to advertise fragmented prices on their websites or mobile applications, and then add charges at checkout. Turo systematically violates Quebec law by showing consumers one price at the first step, but then adding approximately 14% more on account of the “Trip Fee” at the last step.

Proposed Class

Every consumer, pursuant to the terms of Quebec’s Consumer Protection Act, who, since November 4th, 2016, while located in the province of Quebec, made a booking for anywhere in the world using Turo’s website or mobile application and who paid a price higher than the price initially advertised by Turo at the first step (excluding the QST or the GST);

Remedies sought for consumers

This class action seeks compensatory and punitive damages in amounts to be determined, as well as injunctive relief.

Status

Pending Authorization Hearing

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