Case name:
Montreal-Trudeau International Airport Outage (March 25, 2025) – Class Action
Quebec Superior Court file #:
500-06-001371-257
What this case is about:
On March 25, 2025, a network upgrade at the Montréal-Trudeau airport impacted their computer systems and paralyzed airport operations, leaving thousands of passengers stranded for nearly 24 hours. On March 25, 2025, Bell Canada posted the following statement on “X” (Twitter) describing the outage and admitting to the chaos that Bell, along with the Montreal Airport team caused:
The lead plaintiff was scheduled to fly from Montreal to Cancun at 9:30 a.m. on March 25, 2025. After spending many hours in the dark, it was only at 4:51 p.m. that she was informed that her flight would not leave at all on that day, and would only leave the next day:
Proposed Class:
All persons impacted by the outage at the Montreal Airport that began on March 25, 2025, until the outage was resolved.
Remedies sought for passengers:
The purpose of this class action is to obtain compensation for passengers stuck at the Montreal Trudeau Airport on March 25, 2025, including but not limited to:
a) compensation for troubles, stress and inconveniences;
b) compensation for loss of enjoyment of their trips;
c) reimbursement of all expenses/costs incurred (food, taxi, hotel, etc.);
d) lost time from work, if any; and
e) punitive damages
Status:
Pending authorization hearing.
